Shipping policy

Last updated: May 13, 2026

Thank you for shopping with Falcon Mart. This Shipping Policy explains how we process, ship, and deliver orders across the United Arab Emirates.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Customers will receive order confirmation and shipping updates via email or phone.

2. Delivery Time

Estimated delivery times:

Location Estimated Delivery Time
UAE Major Cities 1–3 business days
Other UAE Areas 3–5 business days
International Orders (if available) 7–15 business days

Delivery times are estimates and may vary due to:

  • weather conditions,

  • courier delays,

  • customs processing,

  • or high order volumes.

3. Shipping Charges

Shipping fees may vary depending on:

  • delivery location,

  • package size and weight,

  • and promotional offers.

Any applicable shipping charges will be displayed during checkout.

4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible UAE orders.

Falcon Mart reserves the right to limit or refuse COD services for certain locations or customers.

5. Order Tracking

Once your order is shipped, tracking information may be provided through:

  • email,

  • SMS,

  • or customer support channels.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

Falcon Mart is not responsible for delivery issues or delays caused by:

  • incorrect addresses,

  • invalid phone numbers,

  • or unavailable recipients.

Additional delivery charges may apply for re-delivery attempts.

7. Failed Deliveries

If a delivery attempt fails:

  • the courier may contact the customer for rescheduling,

  • or the order may be returned to us.

Repeated failed delivery attempts may result in order cancellation.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • contact us within 48 hours of delivery,

  • provide photos of the package and items received.

We will review the issue and provide an appropriate resolution.

9. International Shipping

International shipping availability may vary by country.

Customers are responsible for:

  • customs duties,

  • import taxes,

  • and any additional charges imposed by local authorities.

10. Delays Beyond Our Control

Falcon Mart shall not be held responsible for delays caused by:

  • natural disasters,

  • customs clearance,

  • strikes,

  • transportation disruptions,

  • or other circumstances beyond our control.

11. Contact Us

For shipping-related inquiries:

Falcon Mart
Email: falconmart515@gmail.com
Phone: +923211434435
Location: UAE